When we assume responsibility for a patient’s care, it can be unexpected and distressing to receive a complaint about that care. Learning that the care provided has led to a serious incident under investigation can heighten feelings of anxiety. Such complaints often feel shrouded in confidentiality, making open discussion difficult and leaving individuals feeling isolated. In these circumstances, it is natural to feel defensive, demoralised, or even depressed.

This webinar aims to offer practical advice for managing these situations, along with an overview of the governance and frameworks that support them.

Programme

18:00 - 18:05 Welcome and opening remarks Dr Safa Al-Shamma, BSG Secretary

18:05 - 18:40  Patient Safety & Serious Incidents - How to handle and learn from them Dr Sean Weaver, Royal Bournemouth Hospital, University Hospitals Dorset, Deputy Medical Director, Healthcare Safety Investigation Branch (HSIB)

18:40 - 19:00 Q&A panel discussion 

This webinar is free to attend for members only and will be available to watch on-demand for those who cannot attend live.

Register

The BSG is committed to providing a safe environment for everyone. All staff, members, event attendees and sponsors are required to follow the BSG Events & Meetings Code of Conduct Code of Conduct.